Ironwave Arena Support

Your progress is stored on our server. On Android, reinstalling on the same phone brings your account back automatically. When switching phones, create a code in newer versions of the game under Settings → ACCOUNT → Recovery code, then enter it on the new phone with "Restore my old account" on the nickname screen. If you don't have a code, write to us with your cloud ID and we'll move your account.

Make sure you're online and restart the game; Google Play and the App Store sometimes report a purchase a few minutes late. Then tap Settings → "Restore purchases". If it still hasn't arrived, write to us with the order number from the store's email (on Google Play it starts with GPA.) and your cloud ID.

Each hero keeps Essence in their own vault. Essence you buy goes to the hero selected at that moment. When you switch heroes you see the other hero's vault; your Essence isn't lost. Ember and color tokens belong to your whole account.

The Ad-free pack is a one-time purchase tied to your account. After reinstalling, tap Settings → "Restore purchases". If that doesn't work, write to us with your order number.

Your progress is stored only on our server, so it isn't lost even if your phone breaks. If the connection drops briefly, the game pauses and continues where you left off once you're back online.

You can't change it in the game yet. Write to us with your cloud ID and the new name you'd like, and we'll change it.

Write to us with the name and the leaderboard where you saw it. We change offensive names and remove cheaters from the leaderboards.

Settings → SAVE → "Delete all my data". Your account, nickname and save are deleted from the server. If you can no longer open the game, write to us with your cloud ID. Details are in the privacy policy.

Payments are handled by Google Play and the App Store, and refunds follow their rules. On Google Play request one at play.google.com → Order history, on the App Store at reportaproblem.apple.com. If you run into trouble, write to us too.